Latest Dreamliner comment, 30th April
Thomson Airways is pleased to confirm that we will be operating the Thomson 787 Dreamliner to Cancun and Florida from 8th July.
We are delighted to be introducing the 787 Dreamliner into our long haul fleet, and look forward to welcoming the first customers on board this exciting new aircraft.
Unfortunately, this does mean that we need to move customers travelling between the 1st and 7th July onto alternative aircraft for the outbound part of their journey.
Our dedicated customer service team is in the process of contacting these customers to inform them that they will now be travelling on Thomson Airways 767 long haul aircraft to Cancun and Florida, which have premium cabins. The supplement paid for the 787 Dreamliner outbound flight will be refunded to customers.
We understand that this news will be disappointing for those customers looking forward to flying both legs of their journey on the 787 Dreamliner, but we are pleased they will be able to experience flying on the 787 Dreamliner on their return journey.